Permanent Engraving Finality
Any luxury watch, metal accessory, or jewelry piece that has been inscribed with custom engraving is strictly non-returnable and non-refundable.
Plain Luxury Return Window
Unengraved, plain stock boutique accessories can be returned within 48 hours of delivery if they remain in pristine, unworn condition with seals intact.
Return Logistics Dispatch
Approved jewelry returns must be shipped via BBIQ specialized dispatch partners. Self-returns are not accepted due to high transit risk.
How to Start a Return or Claim
Open a request through the in-app support hub or our Contact page with your order reference and clear photos where required. Our team reviews each case against the timeframes above.
How Refunds Reach You
Approved refunds are credited to your BBIQ balance, or handled as a cash-on-delivery adjustment where applicable. Refund timing depends on payment-gateway and courier confirmation.