Account Deletion & User Data Erasure
Google Play & App Store User Account Deletion Guidelines
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1
In-App Account Deletion (Self-Service)
Inside the mobile app (Store, Moda, Jewelry, Home), navigate to Account / Profile -> Security Settings -> Delete Account. Enter your password to confirm. Your account credentials, profile, and active sessions will be erased immediately.
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2
Request Account Deletion via Support (Online Request)
If you cannot access the app, send an email to [email protected] or submit an Account Deletion request through our Contact page with your registered email or Iraqi phone number. Account deletion is executed within 48 hours.
Storefront & Trader Approval
We process trader identity, storefront, contact, location, account verification, and approval status so Jewelry can run as a controlled B2B sourcing app.
Engraving & Personalization Data
Names, dates, text, photos, size selections, and other customization fields are stored with the order and used only for jewelry personalization, fulfillment, and quality checks.
Order, Delivery & Profit Records
Client delivery details, wholesale cost, trader selling price, status timeline, returned/completed state, and weekly sector payout references are kept for settlement and order support.
Account Deletion & Data Erasure
You can request or execute deletion of your account anytime. (1) In-App Deletion: Inside BBIQ Store, BBIQ Moda, BBIQ Jewelry, or BBIQ Home, navigate to Account -> Profile / Security Settings -> Delete Account and enter your password to confirm. Your account credentials, authentication tokens, profile details, and active sessions will be permanently erased immediately. (2) Online / Support Request: If you cannot access the app, email [email protected] or submit a request at https://bbiqhub.com/en/contact with your registered email or Iraqi phone number. Support will verify your identity and execute full account deletion within 48 hours. Data Retention: Personal credentials and active tokens are purged; financial transactions and completed order records are retained in anonymized compliance archives as required by Iraqi banking and tax laws.
Where We Store Your Data
Your data is hosted on secured, access-controlled servers with encrypted databases. Balance, order and identity records for Iraqi users are processed within our regional infrastructure and are never sold or rented to third parties.
How We Keep It Secure
All traffic is encrypted in transit (TLS/HTTPS) and sensitive fields are encrypted at rest. Accounts are protected by OTP, optional two-factor authentication and biometric app-lock, and staff access is limited by role. Card details are handled by certified payment gateways — full card numbers never touch or are stored on BBIQ servers.
How Long We Keep It
We retain account, transaction and order data only for as long as your account is active or as required by Iraqi financial, tax and anti-fraud regulations. When data is no longer needed it is securely deleted or anonymized.
Your Rights & Control
You can view and update your profile in-app, request a copy of your data, or ask us to close your account and erase eligible personal data. Contact our support team to exercise any of these rights.